Hotels: Frequently Asked Questions (FAQ)

Below are some of the most common questions when considering a hotel or hostal reservation


Where are the hotels and hostals located in the city? Are they in the center?
Do the hotels and hostals serve breakfast? Is breakfast included in the price of the room?
Do the hotels and hostals have air conditioning?
Do the hotels and hostals have en suite or private bathrooms?
Is parking available?
When is it considered high season and low season?
Is tax included in the price of the rooms? What is IVA?
How do I reserve a room?
What credit cards are accepted?
I don't have a credit card. Can I pay in cash upon arrival or via bank transfer?
How can I send my payment information? Is it safe to send my information via the internet?
Will the hotel or hostal charge my credit card before arrival?
What is the cancellation policy? Is there a fee for cancellation?
How can I cancel my reservation?
Does sevilla5 charge a cancellation fee?
How can I modify my reservation?
What if I still have questions? How can I contact sevilla5?


Where are the hotels and hostals located in the city? Are they in the center?

All of the establishments in sevilla5.com are located in the historic center of the city, or casco antiguo. Each establishment we select is of short walking distance to the major monuments and shopping district. You can also find the location of each hotel and hostal in the City Map section.

Do the hotels and hostals serve breakfast? Is breakfast included in the price of the room?
Many of the hotels offer a simple breakfast or a breakfast buffet. Most of the hostals do not serve breakfast. Hostals which offer breakfast are Hostal Callejon del Agua (free light courtesy breakfast) and Hostal Sierpes (3,50 Euros for typical Spanish breakfast). Most of the hotels charge breakfast separate from the room rate. To see if the hotel serves breakfast check the "Price" section in the detailed information page specific to the hotel. The following hotels include breakfast in the price of the room: Hotel Casa Imperial, Hotel Alcoba del Rey, Hotel Casona de San Andres, Hosteria del Laurel and Hotel La Casa del Maestro.

Do the hotels and hostals have air conditioning?
All hotels have air conditioning in the rooms. All hostals also have air conditioning, with the exception of the following: Hostal Lis II does not have air conditioning. Hostal La Montoreña and Hostal Catedral offer air conditioning for an additional fee.

Do the hotels and hostals have en suite or private bathrooms?
All establishments classified as hotels have en suite, or private bathrooms. All of the hostals in our directory have private bathrooms, with the following exceptions:
-Hostal Lis II: Single rooms and some double/twin rooms have a shared bath.
-Hostal Catedral and Hostal La Montoreña: all rooms have a shared bath.

Is parking available?
Some of the hotels offer private parking which is not included in the price of the room. All hotels and hostals have public parking garages close by which have per day parking rates. We try to supply the correct per day rates for public parking (generally between 15 - 20€ per day). Please note these rates can change, and we recommend you use this information as an approximation only.

When is it considered high season and low season?
Each establishment may have different dates for high and low seasons. In general the months of January, February, July, August and parts of November/December are considered low season. High season generally includes the months of March, April, May, June, September and October, as well as regional and national holidays. The weeks of Semana Santa and Feria de Abril always have separate rates and conditions for reservations. The dates for these weeks change every year.

Is tax included in the price of the rooms? What is IVA?
We always quote the price including tax in our email correspondence to you. The rate is 7% VAT tax (I.V.A) which each hotel or hostal must charge by law on top of the daily rate. Again this tax is always included in the price we send to you via email. There are no additional taxes to pay.

How do I reserve a room?
To make a reservation you must first check availability and price using the “Request a Reservation” form. We will contact you via email, generally within 24 hours or less, regarding availability and total price for the room. It may take up to 48 hours to receive a response from some establishments, especially over the weekend. A credit card is required to book a room in all of the hotels and hostals. You can provide payment information online by secure server or fax your information to us. Detailed instructions are sent in each email quote.

What credit cards are accepted?
Every hotel and hostal accepts Visa and Mastercard. Some accept other cards such as American Express and Diner’s Club. To see which cards are accepted for a specific hotel please check the “Price” section in the detailed information page specific to the hotel. Or check this chart directly. Please be sure to check which cards are accepted for your hotel or hostal before sending your payment information.

I don't have a credit card. Can I pay in cash upon arrival or via bank transfer?
Unfortunately a credit card is required to make a reservation. At this time it is not possible to pay via bank transfer. In most cases (excluding Semana Santa/Feria de Abril, and in cases where the establishment requires a deposit) the credit card is used only as a guarantee. In this case you can choose to pay in cash when your arrive. However, you must always provide a credit card to confirm your reservation.

How can I send my payment information? Is it safe to send my information via the internet?
You may choose from two methods of sending the payment information. Locate the link on the left side of the hotel page which says “fax or secure server”. Fill in the form and click on the appropriate button to send it via SSL over the internet or to print and fax the form to us. If you choose to send your information online please note we make use of a secure server (SSL) which encrypts all of your personal and credit card information for safe transmission of data.

Will the hotel or hostal charge my credit card before arrival?
Most hotels and hostals only require the credit card as a guarantee for the reservation and will not charge the card. Some hotels and hostals require a charge to your credit card as a guarantee for the reservation. This amount (less bank charges incurred by the establishment) is refundable provided you cancel according to the hotel or hostal cancellation policy. If the establishment requires a deposit it will be indicated in the “Prices” section. Not including the dates of Semana Santa and Feria, the following hotels and hostals require a deposit:
-Hotel Alcoba del Rey: 50% of the total reservation cost, only during the dates of 15 March - 15 May
-Hotel Marian: the rate on one night's stay
-Hostal Lis II: the rate on one night's stay
During Semana Santa and Feria de Abril, many hotels and hostals require a deposit at the time of confirming your reservation. Please refer to the "Prices" section on the page of the specific establishment for details. Charges to your credit card are always made by the hotel or hostal. Sevilla5.com does not charge your credit card for the deposit.

What is the cancellation policy? Is there a fee for cancellation?
The cancellation policy of each establishment is different. You can check the cancellation policy in the detailed information page specific to the hotel or hostal under the “Price” section. The establishment may charge the rate of one night or more if you cancel with short notice or fail to appear on the scheduled arrival date. We recommend that you check the cancellation policy specific to the hotel or hostal for the terms and conditions. Please note the weeks of Semana Santa and Feria have separate terms and conditions for cancellation. Charges to your credit card are always made by the hotel or hostal.

How can I cancel my reservation? Does sevilla5 charge a cancellation fee?
Your reservation is always made directly with the hotel or hostal. We strongly recommend contacting the hotel or hostal directly to cancel your reservation. Contact information for the hotel is always provided in the confirmation email we send you. However, you may always contact us if you need assistance with the cancellation. Sevilla5 does not charge a fee for cancellation of your reservation. However, cancellation fees at the hotel may apply. Please refer to the "Prices" section on the hotel or hostal page for cancellation conditions and fees specific to each establishment.

How can I modify my reservation?
Your reservation is always made directly with the hotel or hostal. We strongly recommend contacting the hotel or hostal directly to modify your reservation. Contact information for the hotel is always provided in the confirmation email we send you. However, you may always contact us if you need assistance in modifying the details of your reservation.

What if I still have questions? How can I contact sevilla5?
To contact us about hotels and hostals:
Email: hotels@sevilla5.com
Tel 1: (+34) 954 324 984
Fax: (+34) 954 226 287
Address: C/ Sierpes 54, Edificio 1, 1A Sevilla 41004 SPAIN






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